Fair & Transparent Refunds
Clear guidelines on cancellations, digital download delivery, and eligible refund requests for Exam Kart purchases.
1. Nature of Digital E-Books
All products offered on Exam Kart (https://bookscircle.org/) are instant digital PDF downloads and e-books. Once purchased, digital access is unlocked immediately.
2. Order Cancellation Policy
Due to immediate digital fulfillment, orders cannot be cancelled once payment is processed and the e-book has been added to your purchased library.
3. Eligible Refund Scenarios
We provide full refunds under the following specific circumstances:
Duplicate Purchases: Accidental double payment for the exact same e-book within a 24-hour period.
Corrupted File / Technical Issue: Severe file damage or technical failure preventing reading, where our support team cannot provide a corrected copy within 48 hours.
4. How to Request a Refund
To initiate a refund request, follow these steps:
- Send an email to support@bookscircle.org within 7 days of purchase.
- Include your registered email ID, transaction reference number, and book title.
- Provide a brief description or screenshot of the issue faced.
5. Processing Timelines
Once approved, refunds are credited back to the original payment method within 5 to 7 business days.
6. Contact for Refund Inquiries
Legal Name: Pardeep Kumar
Brand Name: Exam Kart
Email: support@bookscircle.org
Address: 1st Floor, SCO-28, Sector 13, Bhiwani, Haryana 127021